The Faculty

The faculty / Leanne Howard

Leanne Howard

Helping you go with pretty good service to a consistent, exceptional, on-brand experience

After an early career in politics and investment banking, Leanne moved into the real estate industry in 2000 when she joined John McGrath at McGrath Estate Agents and set up and ran TRET, AREC , ARPM and the corporate partnership program.  After nine years with McGrath she moved to Harcourts and worked as Head of Events and Partnerships and then LJ Hooker as Head of Customer Experience where she stayed for five years.

Having been part of the exec team across three leading franchise groups, Leanne has vast knowledge of the industry and has witnessed many changes and understands what real estate businesses need to embrace today to ensure they remain relevant and competitive.

Becoming a truly customer centric business is one of areas businesses must focus on and Leanne can share the steps you can take to develop an effective CX plan.

Going from good customer service to a consistent, exceptional, on-brand experience can be delivered as a keynote or workshop for your team.

She can work with you on everything from brand promises and purpose through to creating customer journeys and developing a CX culture.


Areas of Expertise

  • Building your CX plan on the seven pillars
  • How to create customer journeys
  • Structures and processes for excellent CX
  • Team experience – why happy team members =happy  customers and the steps you need to take